In a blink of an eye, 2021 will wave goodbye to us, in this cold winter, recall their nearly a year through the road, by
There is not too much emotion, not too much surprise, but a calm, calm state of mind, and coping ability.
In this period of time there are failures, there are also success, unfortunately: stable customers are not much, stable customers are not much; To my relief:
Customer resources began to accumulate, the efficiency of order processing was improved, and my business knowledge and ability were improved. First of all, we have to thank the company
Simply（Weifang) international trade Co., LTD to provide us with so good working conditions and living environment, experienced superiors to guide us, with us forward; Their practical experience will impress us all our lives
What I learned from them is not only the way to do things, but more importantly the truth of being a man. Being a man is the premise and foundation of doing things. At work,
Colleagues communicate with each other, gather the wisdom of everyone, do things to the extreme, the customer order processing in place.
I joined the company at the end of last year. From product knowledge, to developing new customers, and to negotiating with customers to reach orders, I had two or three managers
Month. After the company allocated alibaba account, customer resources began to accumulate. Unconsciously, more than half a year passed in a flash, during this period
In the book, I changed from a newcomer who knew nothing about products to a professional salesman who could operate business independently, and completed the role change of my career
And adapted to the job. My performance is not outstanding. The following is my work experience in the past year:
I. Business capability
1. Be very familiar with the company and product.
To enter an industry, everyone should be familiar with the knowledge of the industry products, familiar with the company’s operation mode and establish customer relationship groups. In the city
During the field development and practical work, I learned how to position the market direction and product direction, catch key customers and track customers, and understand different markets
In this way, we can know which countries main products are targeted. When our colleagues meet customers from different regions and countries, we can recommend them to meet their needs, which is better
Sell yourself and your product. Of course, this is far from enough, should not be short of learning, accumulation, advance with The Times, understand the industry dynamics, prices
Floating. The key is to be familiar with the company and the product, so that you can naturally know where the target market is and answer customers’ questions professionally.
2. Market understanding.
Not only to understand the target market, but also to understand the competition. Never look at the sky and know nothing about the world. Because in the world
Constant is “change”, so we should make corresponding strategies according to the changes in the market, so as to win in the fierce competition. Know the competition
Competitor’s product and price information to know their own product advantages. In addition to their own observation to understand the accident, but also need to establish a good customer
The relationship between. Because the same customer, may receive many companies’ quotation, if the relationship is good, the customer will take the initiative to the competitor’s quotation letter
Interest, as well as product features actively tell. In this process, to make full use of their own product advantages, material characteristics, analysis of each other’s quotation, and strong
Adjust the advantages of our products, more favorable to welcome customers.
3. Business skills
When it comes to business skills, the first thing that comes to mind is how to get orders. Many customers like to talk to professional business people because of business
The staff is professional, so the negotiation can solve a lot of problems, customers are willing to give orders to professional salesman to be responsible for. And, of course, business skills
Is through the practice of a long time to cultivate, and in my own foreign trade experience in this year, I learned to be a customer consultant, standing in the customer
From the customer’s point of view, we always put ourselves in the customer’s shoes. We always start from the customer’s needs, on the phone, in email, or during guests’ visit
Asking questions can help you get a better understanding of what the customer is looking for. For example, if the customer is looking for a higher quality product, you can
It’s ok to pick a good quality product for him at a high price. On the contrary, if the customer only wants a cheap product, don’t quote too much
High, or it will scare off customers. In business, we should learn to “understand or inspire needs, and then meet them”.
The second is the processing of orders, the process of processing orders, easy to say, but also difficult to say. Simple is, according to customer requirements of the product, written on the production list, down to the production department completed. And the hard part is, as a consultant to the client, we have to be constantly interested in the progress of the product, whether there is a problem with the product in the production process. Good production of goods, to check each part, whether there are obvious defects in appearance, or some product problems affecting the function. If there is a problem, correct it in time. Remember: products in the factory, we can save – cut; Once the product goes out, it’s too late. At that point, we’ll be at the mercy of our clients. To the delivery time, to constantly remind the production department, to ensure that the delivery on time.
Finally, to maintain customers for a long time, we should do a good job is after-sales service. After a few orders, I understand: it is very good to have problems
Often things, for this aspect – must put a good attitude. Due to the characteristics of the product itself, it is likely to be damaged after arrival, installation or
Practical operation, there may be some problems, we need to solve. I often feel headache, often don’t know how to do, even complain. but
Yes, when problems arise, there is always a solution. With the help of leaders and the cooperation of departments, problems will always be solved.
Bid farewell to the old year and welcome the new, we are full of confidence and hope！
Simply（Weifang) international trade Co., LTD Wish you：Tian Zengye enlarges people’s life, and Chun Man fills the world with happiness. I wish you a happy and prosperous New Year.
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Post time: Dec-31-2021